FAQ
Got questions for your Sunshine Coast wedding cake or event cake? We’ve got answers! Learn all about cake delivery, flavours, our dietary options and more.
Your questions answered
Frequently Asked Questions
For everything you need to know about ordering a custom cake or dessert buffet from ZO&CO. you’re in the right place.
If your question isn’t answered here: reach out! We’d love to help you make the right choice for your perfect event or wedding cake.
FAQ: How To Order
How does ordering a custom cake work?
Our process starts with an enquiry, where you will tell us about your event and needs!
If you don’t know the exact details yet, that’s ok too. We are more than happy to help work out the best kind of cake or dessert buffet for your event. If you have inspiration photos, you can send these to us through our enquiry form.
If you are local, you might like to book a free in-person design session at our Maleny kitchen. We can do this via Zoom if you are not on the Sunshine Coast.
We also offer tasting boxes to help you choose the perfect flavour for your cake.
How much notice do you need for orders?
There is a minimum 2 week turnaround for Birthday and Occasion cakes.
Minimum is 4 weeks for Wedding Cakes and and Dessert Buffet/Grazing Boards.
If you need your order sooner than this, please phone Zoë on 0488 051 619 to discuss your options.
Do you make novelty cakes?
Yes we do! Check out our gallery page for some of the incredible novelty cakes we have made. From realistic cakes that will have your guests asking “Is it cake?” to cute kids’ cartoon characters, we can add the dash of fun and whimsy to your event.
Share your inspiration with us when you enquire: we love to see pictures to envision your custom creation.
FAQ: Delivery and Pickup
Do you offer cake delivery?
Yes we do! We can deliver your event or wedding cake anywhere within a 1.5 hour radius of our Maleny kitchen.
Delivery is free to Maleny wedding venues and within a 6km radius of our kitchen.
We can provide a delivery quote outside our included free radius on enquiry.
Do I have to have my cake delivered?
We prefer to deliver wedding or event cakes of 2 tiers or more to ensure safe arrival. Cakes are tricky to transport, and it’s our priority to make sure your cake arrives in as good condition as it left our kitchen.
If you are concerned that delivery may not be within your budget, please phone us to discuss your options.
For smaller event and birthday cakes, you can pickup from our kitchen in Maleny. We can give you tips to ensure it travels safely. However, we can’t take responsibility for anything that happens to the cake once it leaves our kitchen.
Do you deliver dessert buffets and grazing boards?
For dessert buffets and grazing boards, we must deliver. Making sure it’s a stunning centrepiece for your event is our priority, and that can only be done by hand on site.
Delivery is included for free to Maleny wedding venues and to locations within a 6km radius from our Maleny kitchen.
We can provide you with a quote for delivery outside of this radius, up to 1.5 hours away from Maleny, on enquiry.
FAQ: How to Choose Your Cake Flavour
Can I taste the flavours before I choose?
Yes! You can order a Tasting Box to try your chosen flavours before making a decision.
Tasting Boxes include 6 custom cake and filling combintions of your choice. Premium fillings are included. Additions are not included (see flavour list).
Tasting Boxes are pick-up only, from our studio in Maleny. We require a minimum of 7 days notice for your preferred date, time and flavours. Bookings are available Tuesday to Saturday, and subject to our delivery schedule.
Ready to order a Tasting Box? Send an enquiry now!
Serving your cake as dessert?
If you are serving your cake as dessert, consider what you plan to serve for your main meal. If it is going to be very savoury, then you might like something sweeter. If it is to be quite rich, then something lighter might be better.
If your cake is going to be served as dessert, you might like to consider opting for something a little more exotic.
Adding additions or mixing flavours can elevate your cake from just a slice of cake, to a dessert to remember.
How does time and season affect flavour choice?
For some of us chocolate wins hands down, every time, while others prefer lighter flavours like lemon or carrot cake.
Consider what time of day will your event will be. If you are having a daytime celebration, something fruit flavoured might be better suited.
What season will your wedding be? Summer may require a lighter cake than winter when a mud cake would receive a warmer welcome.
Regardless of all this – the best flavour cake is the one you will enjoy the most, and if you really cannot agree on one flavour why not have a different flavour for each tier?
Can I choose buttercream or fondant icing?
Certain cakes types do not have the strength needed to support a layer of fondant, which is much heavier than buttercream, or the structural integrity when carved for novelty/3D designs. They also tend to be crushed by the fondant during cutting resulting in a crumbly mess.
We will help you choose the best icing for your cake to make sure it is both delicious and beautiful!
FAQ: Dietary Requirements
What about guests with dietary requirements?
For Gluten-Free, we can only accommodate that within the cake. See our Gluten Free Menu for options.
For all other dietary requirements, we can supply an individual cupcake for your guest. They must be confirmed a minimum of 2 weeks before your event.
Please discuss any possible needs with us when you book. Specific flavours for each requirement may vary and will be what is in stock at the time of your event. Dietary friendly cupcakes are supplied individually boxed and labelled accordingly.
PLEASE NOTE, while we do our best to avoid cross contamination, all our cakes are made in the same kitchen. If you require options for guests with severe reactions, we are happy to suggest an alternative supplier.
Can you guarantee allergen-free?
PLEASE NOTE, while we do our best to avoid cross contamination, all our cakes are made in the same kitchen.
If you require options for guests with severe reactions, we are happy to suggest an alternative supplier.